Improving operations Essay Example | Topics and Well Written Essays - 250 words

Improving operations - Essay Example The company uses enterprise resource planning (SAP) which helps in integrating the internal and external information and helps in quick response to the customer and improves customer relationship. The purpose of this management operating system is to share information among employees (Harwood, 2003). As the banking industry performance depends more on the individual performance of the employee and his/her ability to engage customers for a long-term relationship investment in the company. The organization uses the simplified idea management SIM process which effectively manages the productivity of the employees regarding innovation (Barton, 2010). The SIM process is implemented in each department of the bank because the model helps in better serving the customers and reduces cost for the organization. This process is necessary throughout the organization for continuous improvement and better growth (Barton, 2010). The SIM process is an effective approach in meeting customers’ needs and expectation because it allows employees to share information across all the organization about the customer’s desires and steps to ensure better customer satisfaction (Barton,